Support
Help, from real humans.
We aim to reply to every message within one business day
The common questions are answered below. If yours isn't here, email us — a person reads every message, and there's no ticket maze.
01Getting started — from URL to live site
Paste your shop’s existing website address on the builder. Our engine reads your public shop details and builds your site — home, services, contact, privacy and terms every time, plus an about page and a photo gallery when your shop has the content for them — then lets you preview it. Pick a palette, review the details it pulled, and publish. Most shops build a complete preview in a few minutes — publishing is in beta while payment activation is pending.
02My details came in wrong — how do I fix them?
Open your site in the dashboard editor. Every field the engine extracted is editable — business name, hours, services, phone, address, photos. Change what you need and republish; your changes go live shortly.
03Connecting your own domain (e.g. joesauto.com)
Not yet — connecting a domain you already own is on the roadmap, and it is not part of the plan today. Your site lives at your-shop.themes.carbonandchrome.io, which works everywhere: put it on your cards, your sign, and your Google listing. When custom domains ship you will paste the exact DNS records we give you at your registrar, and the domain stays registered to you — we never own it.
04Billing, plans, and cancelling
Plans are $29/month or $249/year, both with full features. Manage your card, see invoices, or cancel anytime from Billing in your dashboard — no phone call, no retention maze. Both plans come with a 30-day money-back guarantee — no questions asked. After you cancel, your site stays online to the end of the period you paid for.
05Seeing your results
Open Analytics on your site to see visits, phone-tap clicks, and form leads, with a period-over-period trend. It’s the proof your site is working — and it’s owner-only.
06Something looks broken
First, hard-refresh the page (Ctrl/Cmd+Shift+R) — most display glitches are a stale cached version. If it persists, email us with your shop URL and a screenshot and we’ll fix it fast.
07Contact support
Email hello@carbonandchrome.org with your shop URL and what you're seeing (a screenshot helps). We aim to reply within one business day — usually much faster.
Prefer the form? The contact page reaches the same inbox.